On a mission to end bad customer service

Have you ever gone into a shop, café, or restaurant to buy something, but left without doing so because you experienced poor service – or no service at all?

Nobody delivers bad customer service on purpose and yet it happens time and again. The reason is that it is extremely difficult for both employers and employees to deliver great service experiences. That’s why we’ve created a tool to make it easier to give customers great service – every time.

In this blog, I share my thoughts on great customer service, my experiences, and how we’re trying to do something to fix it.

Danny Fabricius Fogel

Danny Fabricius Fogel’s blog, founding CEO @ Frontliners

Tip or die

I found this picture, taken by a restaurant guest, of the back of a menu on Reddit.
Is it good or bad? You’ll get my comments on that in this blog post.

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