Tip or die
4. October 2022
I found this picture, taken by a restaurant guest, of the back of a menu on Reddit.
Is it good or bad? You’ll get my comments on that in this blog post.
On a mission to end bad customer service
Have you ever gone into a shop, café, or restaurant to buy something, but left without doing so because you experienced poor service – or no service at all?
Nobody delivers bad customer service on purpose and yet it happens time and again. The reason is that it is extremely difficult for both employers and employees to deliver great service experiences. That’s why we’ve created a tool to make it easier to give customers great service – every time.
In this blog, I share my thoughts on great customer service, my experiences, and how we’re trying to do something to fix it.
Danny Fabricius Fogel’s blog, founding CEO @ Frontliners
What does toilets looking this gross in a restaurant tell you?
21. September 2022
Sorry in advance for this picture, but it’s perfect for this article.
It is about the importance of making the right diagnosis.
Confused? Then read this blog post.
Is reliability a must for great customer service experiences?
13. September 2022
This morning I meet these closed gates at Frederiksberg Garden. Read more about what this has to do with great customer service in this blog post.
How to end bad customer service by understanding the economics of it
29. August 2022
We have sent out a press release about a new planned collaboration between behavioral scientists and an AI technology platform. Good guess, it’s Frontliners we’re talking about. Read more in this blog post.
This is why you need to regularly measure the performance of your employees
23. September 2021
Because regular measurements create direction and motivation Regular measurements of employee performance are an important prerequisite for employee development. Employees need direction and regular feedback
Employee motivation is a key to success
23. September 2021
Your employees are one of your most valuable resources, and therefore employee motivation should be an integral part of day-to-day management. Satisfaction surveys show that
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