We are ready to help
If you have a question or want to know more, don’t hesitate to contact us. It’s up to you whether you want to call, chat or write to us.
Write to us
Chat with us
We have live chat that you can use. Just click on the chat icon in the bottom right corner. Chat opening hours:
Frequently asked questions
We offer all new customers a 30-day free trial from the day they sign up to Frontliners. During this trial period, you have unlimited opportunity to get started using the various features and have access to our support for questions and assistance.
When 27 days have passed, we’ll write to remind you that the trial period is about to expire. After 30 days, we’ll ask you to enter payment details, and from there we’ll start tallying up how many employees you’ve set up as active. After another month, you will receive an invoice for the number of active employees in the previous month. If we receive a cancellation from you or payment details are not entered, your access will be shut down again and you will not be charged.
With us, you only pay for what you use, and only when you’ve used it.
The monthly subscription starts at DKK 199 per month for up to nine employees, and then between DKK 29 and DKK 89 per additional employee.
See our packages here.
You only commit to one month at a time. For example, if subscriptions start on the 5th in a month and runs until the 4th of the following month, you can cancel the subscription at any time and the first time it is the 4th of a month, the subscription stops. You will then receive the final invoice from us.
We accept most types of payment cards, so you simply enter the payment details into our platform and your subscription will be paid automatically until you cancel it.
In the app, you’ll find a subscription area where you can view company details, invoices, payment details, and subscription status. This is where you can cancel your subscription at any time up to the end of a monthly period with just one click. You can also call or write to our support, so we can help you cancel your subscription.
In Frontliners, you can deactivate employees during periods when they are not needed. For each monthly payment, only the active number of employees will be charged for.
We also don’t count applicants and previous applicants as active, so you can set up applicants in our system and get to know them better before choosing who to hire, without getting charged for it.
Frontliners is a progressive web application. This means that it is an app that does not need to be installed, but can be added directly to a home screen. It works through a browser but behaves like an installed app. So everyone can use it, no matter what computer, tablet, or smartphone they have.
You need to start by logging in to app.frontliners.ai via a browser. On your Android phone, you’ll be prompted to install the app the first time you log in, and on your iPhone, you’ll need to select “add to home screen” to have the app available alongside all your other apps.
Don’t forget to download Frontliners Messenger, available in the Appstore and Google Play store. You can also download Frontliners Messenger for the Android app using the link below.
Once logged into Frontliners you can find support via our chat function, a support phone number, a support email address, as well as a helpdesk area. We make every effort to respond to all inquiries immediately.
Chat: once you’re logged in, you can write to us in chat and we’ll almost always reply straight away.
Telephone: our telephone support is open every day from 08.00-20.00
Mail: you can write to us 24 hours a day and we’ll reply as soon as we can. It usually takes less than an hour to receive a reply.
Helpdesk: Our helpdesk is open 24 hours a day with tips and tricks, video guides, and more to help you get started right away.
Click on “Forgot password” on the front page, or click here.
Contact your manager, who can tell you which email address you are logging in with. You can also try searching for the original invitation email from Frontliners in your inbox. Search for ‘invited you to use Frontliners’.
As a company: click here and sign up right away.
As an employee: it is your boss who should invite you to use Frontliners.
Let us help you get started measuring your employees' performance
So you can get even better employees by following up with relevant and motivating training right up to their next shift
We’re ready to help, so sign up for your 30-day free trial today.