Terms and conditions

1. General

1.1 Frontliners develops and offers workforce management which encompass a range of activities necessary to ensure that a business has the most effective employers.

1.2 The service is owned by Frontliners ApS, a Danish company with its registered address at Flæsketorvet 68 1., 1711 Copenhagen V, Denmark. Registered in the Danish Trade Register with CVR 38 86 53 66 and e-mail address: [email protected].

2. Use

2.1. By ordering the service, the customer accepts the terms and conditions which will apply to the use of the service for the full length of the subscription.

3. Intellectual property rights

3.1. The customer has the full and complete ownership, copyright and intellectual property rights to all content created with and uploaded to the service by the customer.

3.2. Frontliners has the full ownership, copyright and any other intellectual property rights to the service and all uploaded content, including templates, standard content, code, graphic design and ideas of the software platform. These rights are protected by the Copyright Act and by international conventions of intellectual property rights and may not be copied, reproduced or distributed except for the uses authorized by Frontliners.

4. Subscription

4.1. All subscription payments at Frontliners are made with payment cards offered by Visa (including Visa/Dankort) and Mastercard.

4.2. Fees related to the card payment is included in the product price.

4.3. The customer pays according to consumption per month.

4.4. Up to 9 active employees registered on the platform has a collective price of DKK 99, after which the price is DKK 39 per employees. 

5. Termination of the subscription

5.1. The costumer can terminate the subscription without further notice, to the expiration of the end of a calendar month.

5.2. Upon termination of the subscription, Frontliners shall delete all personal data that is unique to the customers’ accounts but can keep anonymized aggregated data for optimization analytics and benchmarking purposes. 

6. Abuse

6.1. Frontliners reserves the right to close the customer’s access to Frontliners’ system if there is reason to believe that the product is being abused.

7. Support

7.1. Frontliners provides support to the customer’s users via online chat, telephone or email in Danish or English. Telephone support is available between 8.00 and 20.00 on all weekdays (Monday to Sunday), with response to any request within 24 hours on weekdays.

8. Customer Information

8.1. At the customer’s signature of a subscription, Frontliners will record relevant customer information, including name, company registration number, address, phone number and e-mail in the Frontliners’ customer database. Frontliners’ processing of such data will be in accordance with GPDR and applicable rules.

8.2. The customer is obligated to notify Frontliners’ of changes to the abovementioned information.

8.3. Frontliners shall not use the information obtained by the customer, its users and recipients for other matters than for providing the service to the customer and its users and the recipients the customers communicate with.

8.4. Frontliners allowed to use aggregated statistics and usage data from the customers, users and recipients in an anonymized form for platform optimization, general analytics and benchmarking purposes.

8.5. It is each user’s responsibility to protect the security of his or her login information. Each user is responsible for all activities and contents carried out or created using his or her login data.

8.6. The user must notify Frontliners immediately of any unauthorized use of his/her account.

9. Privacy Policy

9.1. We use a variety of security technologies and procedures to help protect our Customers information from unauthorized access, use or disclosure. We secure the information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. All information is protected using appropriate physical, technical and organizational measures.

10. Confidentiality

9.1. The customer shall keep the information on the individually agreed terms and prices confidential.

9.2. Frontliners shall keep customer data and information and all not generally known information about the customer confidential. This obligation applies to Frontliners’ employees, subcontractors and external consultants who assist Frontliners in delivering the Subscription.

9.3. The confidentiality obligation for both the customer and Frontliners also applies after termination of the subscription. 

11. Marketing

10.1. Frontliners has the right to use the customer as a reference, to use the customer’s logo on the Frontline website and in marketing materials, and to issue press releases on the customer’s purchase of the Subscription.

12. Content and usage restrictions

11.1. Frontliners does not accept any responsibility for improper use of contents in the service by users.

11.2. It is strictly prohibited to:

11.2.1. Use the service for any illegal or unauthorized purpose

11.2.3. Collect, upload, publish, send or transmit any information, material or other content that is illegal, threatening or libelous.

11.2.4. Collect, upload, publish, send or transmit pornographic material.

11.2.5. Collect, upload, publish, send or transmit any information, material or other content that violates the rights of third parties, including intellectual property rights.

11.2.6. Collect, upload, publish, send or transmit any material that contains viruses or other kind of malicious code.

11.2.7. Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity.

13. Liability

12.1. Frontliners is responsible for product liability according to the current and mandatory legislation.

12.2. Neither the customer nor Frontliners shall under any circumstances be responsible for loss of expected profit, loss of data, damage of records or data or any other form of indirect concrete accidental loss or consequential loss in the occasion of, or in conjunction with, the other party’s use of the service.

14. Force majeure

13.1. Frontliners is not responsible to the customer when the cause of the failure and the consequent loss is due to circumstances beyond Frontliners’ control and which Frontliners does not know the subscription should have taken into consideration, nor ought to have avoided or overcome.

13.2. Unpredictable failure, delay or non-delivery, strikes, lockouts, lack of telecommunications access, restrictions imposed by public authorities and similar events therefore exempts both parties from liability.

15. Breach

14.1. Frontliners is entitled to terminate these terms with immediate effect if the customer is in material breach of these.

14.2. The customer is entitled to immediately terminate these terms if there is a material breach of these.

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