Frontliner's dispute resolution policy

1. Introduction

This Dispute Resolution Policy (“Policy”) applies to all disputes arising from the use of our platform, Frontliners (“we”, “us”, “our”). By using our Platform, you agree to resolve all disputes in accordance with this Policy.

2. Contact us first

If you have a dispute, we encourage you to contact us first. We intend to resolve most issues through direct, good faith communication. You can contact us at support@frontliners.ai.

3. Mediation

If contacting us does not resolve the dispute, we may suggest that the dispute is resolved by mediation. This will be conducted by a neutral third party mediator that will be selected by us.

4. Arbitration

If mediation does not successfully resolve the dispute, or if we determine that mediation is not appropriate for the dispute, the dispute may be resolved by binding arbitration. This means that you agree to waive your right to go to court to claim or defend your rights under this Agreement, except for cases that may be taken to small claims court.

5. Applicable Law and Jurisdiction

This Policy and any dispute arising out of or in connection with this Policy and your use of our Platform will be governed by the laws of Denmark.

6. Changes to the Dispute Resolution Policy

We reserve the right to make changes to this Policy at any time. Changes will be communicated to users in a timely manner.