Have you ever gone into a shop, café, or restaurant to buy something, but left without doing so because you experienced poor service – or no service at all?
Nobody delivers bad customer service on purpose and yet it happens time and again. The reason is that it is extremely difficult for both employers and employees to deliver great service experiences. That’s why we’ve created a tool to make it easier to give customers great service – every time.
In this blog, I share my thoughts on great customer service, my experiences, and how we’re trying to do something to fix it.
Danny Fabricius Fogel’s blog, founding CEO @ Frontliners
Providing good customer service is essential for any business in the service industry. Happy customers are more likely to return and recommend your business to
I found this picture, taken by a restaurant guest, of the back of a menu on Reddit.
Is it good or bad? You’ll get my comments on that in this blog post.
Sorry in advance for this picture, but it’s perfect for this article.
It is about the importance of making the right diagnosis.
Confused? Then read this blog post.
This morning I meet these closed gates at Frederiksberg Garden. Read more about what this has to do with great customer service in this blog post.
We have sent out a press release about a new planned collaboration between behavioral scientists and an AI technology platform. Good guess, it’s Frontliners we’re talking about. Read more in this blog post.
Because regular measurements create direction and motivation Regular measurements of employee performance are an important prerequisite for employee development. Employees need direction and regular feedback
Your employees are one of your most valuable resources, and therefore employee motivation should be an integral part of day-to-day management. Satisfaction surveys show that
In today’s blog post, it will be about serving small chunks of more flexible employee training that increases the effect. So-called ‘learning nuggets’. Learning
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© Frontliners Inc. – 2023
© Frontliners – 2023